Responsibilities Overview:

• Assist customers with Local Pick Up orders
• Manage Lobby 24/7 Parcel Pick Up Lockers
• Process Customer Returns
• Respond promptly and professionally to customer inquiries via email regarding product
• information, order status, shipping details, returns, and general inquiries.
• Respond promptly and professionally to customer inquiries via all social media platforms.
• Coordinate closely with our Warehouse team to troubleshoot and resolve any order fulfillment
• issues such as shipping delays, missing items, or damaged products.
• Assist customers with size and fit guidance by writing clear and accurate size descriptions for our
• clothing items based on product specifications and customer feedback.
• Handle online customer concerns and provide appropriate solutions and alternatives withinestablished guidelines.
• Scheduling Facebook Group posts
• Measuring success of Facebook Group posts and working with Marketing team to pivot strategy.
• Utilize our internal systems to track orders, monitor inventory levels, and update customer
• records accurately.
• Collaborate with other departments such as Marketing and Intake to relay customer feedback and
• assist in improving our products and services.
• Stay informed about new products, promotions, and policies to accurately and confidently
• address customer concerns and inquiries.
• Strive to meet and exceed monthly performance metrics for customer satisfaction, response time,
• and issue resolution.
• Generate Live Sale Reports and work with Marketing Team to pivot Giveaway and Promotions
• Moderate Live Sales on Mobile App, Whatnot, and Tiktok
  

  Requirements:

• Previous experience in customer service, preferably in the retail or e-commerce industry.
• Excellent written communication skills with a keen eye for detail.
• Strong problem-solving abilities.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Strong copywriting ability
• Familiarity with Excel or equivalent (ie: Numbers or Google Sheets)
• Ability to work both independently and collaboratively.
  

  Notes:

• It is an in M-F full time position in our office with 1 in person work weekend a year and 1 remote
• work weekend a year There is in-person customer interaction throughout the day (giving
• customers their local pick-up orders, taking their returns, answering questions about the
• Company)
• While this is a dynamic position, the primary focus of the role is to assist customers online and
• handle the admin that comes along with that

To apply:

Email resume and position to careers@adelineclothing.com