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Return Policy

RETURNS

Our Mailing and Physical Address: 

Adeline Clothing

3308 W Pinhook Rd

Lafayette LA 70508

Please be aware of the following, because it could determine whether or not you place a order:

  • ALL RETURNS ARE FOR STORE CREDIT ONLY.
  • ALL ITEMS IN A CURATED BOX ARE FINAL SALE. 
  • ALL STYLE BOXES ARE FINAL SALE.
  • ALL MYSTERY ITEMS ARE FINAL SALE.
  • IF YOU USE A DISCOUNT CODE, ITEMS IN THAT ORDER OR FINAL SALE.
  • All final sale items or returns made outside of the return window are subject to a 20% restocking fee or return refusal based on Adeline Clothing's discretion.

What if I want to return my item(s)?

*Our return policy is for store credit only.

Please be aware that all sale items & curated boxes are final sale. There are no exceptions to this.

  • All returns must be postmarked or dropped off to our warehouse within 14 days of receipt.
  • Sale items and discounted items are final sale with no exception. If you used a discount code of any sort, this item is considered final sale.
  • All items must be returned to us in their original, unworn, unwashed, & smoke-free condition.
  • We do not accept returns on: jewelry, accessories, or intimates (bandeaus, bralettes, etc).
  • Swimsuits cannot be returned without the hygienic liner attached. 
  • We inspect all items thoroughly prior to shipping, but if you receive a damaged item, please notify us within 3 days of receipt. We absolutely want to make it right! Exchanges and refunds on damages will be handled on a case by case basis as to avoid abuse of the policy.
  • We encourage you to use a trackable return shipping method to avoid items being lost in transit.
  • Because we always ship free to you, we do not offer free returns. If you would like us to send you a shipping label, we will. If we mail you a return label, we will deduct $5 from your store credit when we receive your return.
  • Flash Sale codes have no customer limits. Orders placed in the same shipping windows will be combined for efficient shipping.
  • All promotional codes/gift card codes have a one per customer limit. Abuse of this policy subject to order cancellation.

 

Can I drop off my return locally?

Yes! If you are local to our warehouse in Lafayette, Louisiana,  you can drop off your return in person 24 hours a day to our lobby area. Make sure your items are in a bag with your name included and drop it off in the secure dropbox.

If you need to make an exchange, come during business hours and make that exchange in person (M-F, 8-4:30)

What if I used Sezzle at checkout? 

If you used Sezzle at checkout, you will receive store credit for your return. Your payment terms are between Sezzle and yourself. 

https://sezzle.com/how-it-works

How do I make a return?

  • Ship the item back to the address below. Using it’s original packing and going to the USPS (post office) will be your cheapest option and definitely hang on to the receipt with the tracking number, just in case! You can use anything to ship it back in, that is just our preferred method. If we approve a shoe return, make sure the box is protected and not used as a shipping box.

 

  • If you can’t make it to the post office, we can also email you a shipping label that you can print out, attach to the packaging, and put in your mailbox. For that option, we will subtract $5 from your store credit. If you would like to utilize that option, email us your order number to help@adelineclothing.com

Adeline Clothing

3308 W Pinhook Rd

Lafayette LA 70508

I have another question, how do I contact you?

IFeel free to email us help@adelineclothing.com

You can also text or call us at 337.552.3373